For my initial case study, I have chosen to analyse the website for Sky Go, which is a site that lets Sky TV subscribers watch certain channels and programs from their laptop or computer. For this case study, I am going to examine a few of the main reasons why I think that this interface is bad, or possibly not as effective as it could be.
The site I am analysing can be seen at www.skygo.co.nz
Below, I have included a screenshot of the initial homepage. Despite the layout being very aesthetically pleasing, and looking very well designed, it is some of the more intricate interactions with the website that push it in the direction of a negative interface. The main problem is the difficulty to get to channels and see what is on TV at certain times.
The site I am analysing can be seen at www.skygo.co.nz
Below, I have included a screenshot of the initial homepage. Despite the layout being very aesthetically pleasing, and looking very well designed, it is some of the more intricate interactions with the website that push it in the direction of a negative interface. The main problem is the difficulty to get to channels and see what is on TV at certain times.
So looking at the screenshot above, the site looks very user-friendly, and is actually rather appealing to the eye as well. The composition has been well thought out, and there are clear labels etc showing the user where to click. My main problem is when it comes to the next window. So in order to watch something Live, you click on the "Live TV" tab, and it will bring you to a page that should look identical to the screenshot below.
Here, as you can see, is the where you can sign in and then watch whatever is on. However, my minor issue with it is that if you want to watch something on another channel (that isn't shown on the bar at the top) such as ESPN, you have to click the arrow next to the channels, in which it only moves the labels across one square, rather than a few at a time. Although it's only a small issue, it is just more of a hassle than it needs to be. It could easily be navigated through with a slider bar, rather than needing to click the button 5 or so times to get to ESPN 2.
The other small issue that I have with this interface is the search bar, located at the top right hand side of the central grid. It's easy to find, however searching in the search bar is generally inaccurate, and won't actually give you information on what time the program or sport it showing. If you are searching to see when live sports events are on, it won't actually tell you, as it doesn't seem to recognise that the games are normally at varying times, so it doesn't show any times at all, therefore rather unhelpful.
This case study goes to show how with interfaces, it's only small, often niggly issues that can quite often annoy the user, or get the user to notice it. Quite often small issues with user interaction can lead to users trying to find a different site to use instead. However, I still stick to using this as it's the only place I can safely watch the live sports for free, at a reasonably decent stream quality.
Next I will analyse a good interface, for my second case study, which will be done in the next few days.
The other small issue that I have with this interface is the search bar, located at the top right hand side of the central grid. It's easy to find, however searching in the search bar is generally inaccurate, and won't actually give you information on what time the program or sport it showing. If you are searching to see when live sports events are on, it won't actually tell you, as it doesn't seem to recognise that the games are normally at varying times, so it doesn't show any times at all, therefore rather unhelpful.
This case study goes to show how with interfaces, it's only small, often niggly issues that can quite often annoy the user, or get the user to notice it. Quite often small issues with user interaction can lead to users trying to find a different site to use instead. However, I still stick to using this as it's the only place I can safely watch the live sports for free, at a reasonably decent stream quality.
Next I will analyse a good interface, for my second case study, which will be done in the next few days.
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